The cost of return shipping will not be refunded by AMI Melbourne.

If you indicate when you register your return that you want to exchange a product, we will take care of it immediately. This way, we can ensure your exchange is completed within a few days.

Please contact our customer service team for the possibilities. We will let you know when we expect to ship the product. If you have already created your return and the product is sold out, we will contact you and find a solution together.

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this e-mail correctly, our customer service team will be happy to help you.

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We will of course be happy to clarify this with you. Please send a message to support@ami-melbourne.com
with a picture of the complaint. Our customer service will work with you as soon as possible to find a solution.

Remember to submit your return within the 30-day period before the return deadline. In the unlikely event that this fails, we offer you the option of exchanging the product for a replacement or a gift voucher. Please contact our customer service team for the possibilities.

We do our best to process returns as quickly as possible. Once your return is received in our warehouse, we process it within 10 working days. You can see when the package arrived at our warehouse on the tracking form you receive with your return. From then on, the 10 working days start. After the refund has taken place, you will be notified. Please note that it can take up to 3 days for the refund to be visible in your account.

Our return policy guarantees that you can return your order within 30 days of receipt without giving a reason.

Items must be returned to us unworn and unwashed, suitable for resale, with the tags still attached.